Refund policy
We want the splitter to be the right machine for you. If it is not, here is how returns and exchanges work.
30-day returns on unused machines
You can return the log splitter within 30 days of the delivery date if it is unused, in its original packaging, and with everything that came in the box: the machine, the 4-way cross wedge, the foot pedal switch (RCV8+), the air bleed screw and the manual.
To start a return, email or call +1 (562) 203-3004 with your order number. We will send you a prepaid return label and instructions for packing the box. Please do not ship a machine back without a label from us; the carrier will not accept a 100 lb box without the right service and the return will not reach us.
Once the machine arrives and we have checked it over, we refund the full purchase price to your original payment method. We pay the return shipping, and there is no restocking fee. Refunds are issued within 10 calendar days.
Exchanging for the other version
If you would rather have the other version, the RCV8 Standard or the RCV8+ with the foot pedal, you can exchange an unused machine within 30 days of delivery. The same conditions as a return apply. Email support@rockcuboutdoors.com or call +1 (562) 203-3004 with your order number. We send a prepaid return label and ship the other version once the original arrives. We charge or refund the difference between what you paid and the current price of the other version to your original payment method. We pay the shipping both ways, and there is no restocking fee.
Machines that have been used
A log splitter that has been plugged in and run is covered by the 1-year limited warranty rather than the return policy. If something is wrong with it, contact us and we will sort it out under warranty. See "Warranty" below.
Arrived damaged or not working
If the box arrives damaged, or the machine does not work when you first set it up, contact us within 7 days of delivery with your order number and photos or a short video. We will arrange a replacement or a full refund, and we cover all shipping. Please keep the box and packing material until we have seen the photos.
Wrong item or missing parts
If anything is missing from the box or you received the wrong version, contact us and we will send the missing part or the correct machine at no cost.
Cancellations
You can cancel for a full refund at any time before the order ships. Once it has shipped, it is handled as a return.
Warranty
Every Rockcub log splitter is covered by a 1-year limited warranty from the date of purchase against defects in materials and workmanship. Email with your order number and a photo or short video of the problem, and we handle the claim ourselves from Whittier, California. The warranty does not cover normal wear on the wedge and ram surfaces, damage from running with the bleed screw closed or with low oil, damage from an adjusted pressure limiting screw, or damage from commercial or rental use.
Contact
Rockcub Inc.
2498 Peck Rd, Whittier, CA 90601
+1 (562) 203-3004, Monday to Friday, 9:00–5:00 Pacific